Privacy Policy

1. Information We Collect

• Account information (name, email, institution)
• Simulation session data and conversation transcripts
• Voice audio during live simulation sessions
• Performance metrics and AI-generated assessment results
• Communication preferences

2. How We Use Your Information

• Provide, maintain, and improve our services
• Generate personalized training recommendations
• Create aggregate analytics for educational research
• Send you technical notices and support messages

3. Third-Party AI Services

Kandorra uses third-party AI services to power simulation features. Google Gemini processes conversation transcripts and evaluation data for AI-generated assessments; data sent via the API is not used for model training per Google's API Terms of Service. Hume AI processes voice audio in real-time for speech-to-text and emotion analysis during live sessions. Per-simulation opt-out options may be available for audio/video analysis features.

4. Data Security

• TLS encryption for all data in transit
• AES-256 encryption at rest via Google Cloud infrastructure
• Role-based access controls with permission-level granularity
• Firebase Authentication with secure token verification

5. HIPAA Awareness

Kandorra Medical training simulations do not involve real patient data. We follow privacy best practices to protect user information and ensure privacy across all interactions.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time through your account settings or by contacting support@kandorra.com.

7. Your Rights

• Access and export your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of optional audio/video analysis features
• Opt out of marketing communications

8. Contact Us

If you have questions about this Privacy Policy, please contact us at contact@kandorra.com.